Shipping

Please allow 24–48 hours for your order to be processed and shipped. After it has been shipped, please allow 5–8 days for your package to be delivered. Our shipping department is not available on Saturdays or Sundays. Otherwise, our shipping department normally processes orders within 24 hours. During holidays and other busy times of the year it may take longer to process orders. If you want your order faster, please contact us at info@mymakeup101.com within 24 hours of placing your order and we will quote for faster delivery.

MyMakeup101 ships via the United States Postal Service, Fedex and UPS.

Shipping to Military APO, FPO and PO Box Addresses
Yes, we ship to those destinations within the United States.

Taxes and Duties on Shipments
United States Taxes
All orders shipped with addresses in the state of Maryland will be assessed with a 6% tax.

Damaged and Missing Claims

Upon arrival of your package from MyMakeup101, inspect the contents for any damaged or missing items. You will need to contact our customer service department at info@mymakeup101.com within three days so that they can correct your order.

If your package was damaged in transit via USPS report it to the driver once received. In order to put a claim on the damaged package, do not open your package, leave the package as is and contact the carrier service that delivered it. They will come out to inspect the package so that a claim can be processed. When a claim number has been issued from the delivery company, we will have a new package shipped out to you.
If your package does not show up, please contact info@mymakeup101.com

Change or Canceling An Order

Our shipping department works diligently to ship orders normally within 24 hours of receipt. Due to a high volume of orders and our automated shipping system, it is not possible to make changes or cancel an existing order. Before submitting your order, please check it over for accuracy. If you are not 100% satisfied with the items that you have ordered, simply return the items within 60 days for a refund. We do not offer exchanges.

Methods of Accepted Payments

We accept Visa, Mastercard, American Express, and Discover.
We do not accept personal checks.

Updating or Changing My Information

Simply login, click on the “My Account” link at the top of the page, update your information and press Submit to save.
You can update your billing address, shipping address, credit card and password in "My Account” area

Out of Stock & Back Ordered Items

If an item is out of stock or back ordered, your packing slip will reference that item and you will be refunded back onto your original method of payment. We do not ship out of stock or back ordered items. Please note that in order not to slow down our shipping process, we will not contact you if you have selected an out of stock or back ordered item.

Returns policy

We pride ourselves on the quality of our products and customer service. We want you to be delighted with your purchases. If you are unhappy for any reason with our service or product then please contact us as follows:

Email: We commit to responding within 24 hours to all emails sent to info@mymakeup101.com

Please include a telephone number and convenient times when we can contact you.

Telephone support:
Urgent support is available 8am to 8pm Eastern US on +1 443 760 8278